Last updated: February 3, 2026
Our order process is conducted by our online reseller Paddle.com. **Paddle.com is the Merchant of Record for all our orders.** Paddle handles all customer service inquiries and returns related to payments.
We offer a **7-day refund window** for first-time subscribers. To be eligible for a refund, your account must have processed **fewer than 3 video flows**. This policy accounts for the immediate compute costs incurred by our AI servers.
If a technical defect on our platform prevents you from using your paid credits, and our team cannot resolve it within **48 hours**, we will issue a pro-rated refund or service credit at your request.
You may cancel your subscription at any time via the billing dashboard. Your access will remain active until the end of the current billing period. No further charges will be made after cancellation.
For refund requests, please contact **support@cavexa.online**. Our billing team responds to all inquiries within 24 hours.
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